In this Managed Healthcare Manager podcast, Shekhar Kherasenior vice president of product management at RxBenefits, discusses the transformative impact of artificial intelligence (AI) on healthcare, highlighting its role in improving human decision-making rather than replacing jobs. Khera highlights the AI-powered shift from rudimentary data processing to interpreting complex data at scale, enabling better insights that support decisions that lead to better outcomes. Khera highlights the importance of a unified semantic layer for AI to understand business contexts and the need for transparent and explainable AI models. Khera also describes RxBenefits’ robust strategic approach to AI investments, which focuses on scalable and agile solutions that reduce cognitive load and improve efficiency.
“Over the past decade, healthcare has invested in digital transactions,” says Khera. “The next three to five years will be about transforming the experiences of members, pharmacists, clinicians, employers and service teams by integrating AI into the environment in a safe and reliable way, with humans deeply engaged in the experiences we want to achieve.
Khera joined RxBenefits in 2022 and oversees both the product and information technology organizations. He has over 20 years of experience in the healthcare sector. He resides in Chicago with his wife and son.
Peter Wehrwein, editor-in-chief of Managed Healthcare Managerconducted the interview.
