Health AI recognizes when specific symptoms, situations or queries require or benefit from human clinical judgment and provides members with options to seamlessly connect with their One Medical provider and care team via messaging, immediate video call or in-person appointment. For example, if a member reports symptoms or has specific clinical criteria that warrants an in-person assessment, Health AI will recommend the appropriate level of care and even schedule a virtual or in-person appointment, often for the same or next day, or within minutes if necessary.
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