Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is intended to help healthcare organizations automate repetitive administrative tasks, including appointment scheduling, documentation, and patient verification.
Amazon Connect Health is HIPAA eligible and connects to electronic health record (EHR) software. The platform currently partners with EHR software vendors, data integrators and patient engagement companies, the company said.
The move is not the cloud giant’s first in healthcare, and it comes at a time when AWS is increasingly looking to expand its presence in the $5 trillion US healthcare industry. The company launched Amazon Comprehend Medical, a HIPAA-eligible natural language processor for unstructured medical data, in 2018, and launched Amazon HealthLake in 2021, a HIPAA-eligible Fast Healthcare Interoperability Resources (FHIR) infrastructure used to organize health data. The company also launched HealthOmics, a bioinformatics workflow, in 2022.
However, this is its first major product offering AI agents – software that performs complex tasks on behalf of a human – within a regulatory-compliant platform. Amazon Connect Health works with existing clinician software to manage providers’ administrative workflow, such as medical history review, medical coding and clinical documentation, the company said.
Amazon Connect Health currently offers patient verification and ambient documentation. Appointment scheduling and patient information is in preview, and medical coding and other features are expected to roll out to customers later.
The software costs $99 per month per user for a maximum of 600 consultations per month. AWS said most primary care doctors have up to 300 visits per month.
An Amazon Web Services spokesperson did not immediately respond to TechCrunch’s requests for additional information regarding testing and timing.
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Outside of its cloud business, Amazon has made several significant advances in healthcare in recent years. The retail giant purchased PillPack online pharmacy in 2018 for around $1 billion and primary care company One Medical in 2022 for $3.9 billion. The company has since integrated parts of these businesses into its broader retail and brick-and-mortar operations, including same day prescription delivery And same-day virtual medical visits for children.
Using AI to reduce administrative burden in the healthcare industry – which Amazon Connect Health is focused on – was a popular target for startups even before the current AI wave.
For example, Regardfounded in 2017, uses AI to take notes for doctors during sessions and reviews patient data to help reduce administrative burnout. Notable is another startup founded in 2017 that uses AI to reduce burnout by automating intake and scheduling.
Larger AI companies have recently been rapidly moving into this area.
In January, OpenAI released ChatGPT Healtha version of its chatbot adapted to answer health questions. Anthropic announced its own healthcare-focused product, Claude for Healthjust a week later. Like OpenAI’s product, Claude for Healthcare provides medical advice to consumers but more like Amazon Connect Health, it also includes tools for healthcare professionals. Claude for Healthcare and OpenAI corporate health services are designed to work with HIPAA-compliant products, while ChatGPT Health is consumer-facing and non-HIPAA-compliant, according to the companies.