Amazon announcement On Tuesday, it expanded access to its healthcare AI assistant to its website and app. The assistant, called Health AI, was previously only available on the app from One Medical, the healthcare company. Amazon acquired for $3.9 billion in 2023.
Health AI can answer questions, explain health records, manage prescription refills, make appointments, and more. Users do not need to be Prime subscribers or One Medical members to use the assistant, Amazon says.
Amazon says that while Health AI can answer general health questions without access to an individual’s medical information, it is designed to serve as a personalized health assistant that can offer more personalized advice and take actions, such as connecting you with health professionals and treatments.
Of course, sharing your health information with AI comes with risks. researchers are warning against in doing so, warning that companies are removing user conversations for training purposes.
Amazon said in its announcement that it trains “health AI models on abstract models without directly identifying information.” For example, if multiple patients ask about drug interactions, Amazon says it could use those models, while keeping patient names confidential, to improve how Health AI answers similar questions.
The company also said that all interactions with Health AI take place in a HIPAA-compliant environment and that conversations are protected by “strict encryption and access controls.” Amazon told TechCrunch in an email that only authorized personnel who need access to perform specific HIPAA-permitted functions, such as maintaining services, clinical quality assurance, and troubleshooting technical issues, can view conversation data.
With a user’s permission, Health AI has access to their health information through the Health Information Exchange, which is the nation-wide secure system for sharing patient medical data.
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Health AI can then interpret your lab results, diagnostics, and medical records to provide accurate, personalized answers about your symptoms and medications, Amazon says.
If you need professional care, Health AI can connect you with a One Medical provider. Prime members in the U.S. using Health AI receive up to five free direct message consultations with a One Medical provider for more than 30 common conditions, including colds and flu, allergies, acid reflux, pink eye, urinary tract infections, erectile dysfunction, anti-aging skin care, hair loss, and more. Non-Prime members can connect to One Medical providers through Amazon’s pay-per-visit option.
Users can sign up for Health AI on the Amazon Health Page. As Amazon expands access, users will receive an email once they can access the assistant.
Once users have access, they must create or sign in to their personal Amazon Health profile. They can then start a conversation by typing their health question into Health AI on Amazon.com or in the Amazon app.
Users can ask questions like “Can you explain my recent cholesterol results and what they mean for me?” or “I feel congested and have a sore throat. What should I do?”
Amazon’s expansion of Health AI comes as popular AI services have rapidly spread into healthcare. In January, OpenAI released ChatGPT Healtha version of its chatbot adapted to answer health questions. A week later, Anthropic announced its own healthcare-focused product, Claude for Health.
Updated 03/11/2026: Updated with additional information regarding access controls.