Duve, a leading guest management platform that aims to transform the way hotels interact with their guests, announced a $60 million Series B funding round led by Susquehanna Growth Equity with participation from existing investors including XT Venture Capital. This round, one of the largest investments to date for an AI startup in the hospitality sector, will support Duve’s global expansion and strengthen its AI-powered personalization platform as the company strives to redefine how large hotel groups manage the end-to-end customer journey.
This funding comes at a pivotal time for the hospitality industry. After years of relying on manual processes or fragmented point solutions with just one or two digital touchpoints, hotel brands are now prioritizing unified customer experiences with six to eight touchpoints, such as seamless check-in, room upgrades and spa reservations as key growth drivers. Travelers increasingly expect personalized and seamless interactions, similar to the e-commerce and consumer platforms they use every day. Duve’s AI-driven system allows hotels to meet these expectations while maintaining each property’s distinct tone and style.
At the center of Duve’s offering is its new generation of hospitality-specific AI agents, which have reduced average response times from 30 minutes to one minute and contributed to a 42% increase in message volume on the platform. Unlike general-purpose AI tools, Duve’s agents are trained on real hotel data and directly connected to property systems. They leverage live reservation information, guest preferences, amenities, task management tools and catering systems to provide accurate, context-rich responses in real-time. A family asking for activity ideas, for example, will receive different personalized recommendations than those sent to a couple asking the same question. Dedicated agents support the front desk, concierge, spa, operations and more, giving guests seamless access to services from their own devices.
Duve’s all-in-one platform supports all booking types, including direct, OTA, group and agent bookings, and replaces multiple providers by unifying every step of the customer journey. It covers pre-arrival processes, check-in, during-stay communication, mobile keys, upselling, food and beverage ordering, and post-stay engagement under a single operational layer. This consolidation helps hotels streamline operations, anticipate needs and increase revenue per guest, with an average tenfold return on upsells through the system. It also reduces front desk workload, saving over eight minutes per guest during check-in. Duve currently serves more than 1 million customers per month across 1,000 brands in more than 70 countries.
“Duve was built on a simple belief: Hotels should not have to choose between personal hospitality and technology,” said David Mezuman, CEO and co-founder. “We help each hotel truly know their guests and deliver personalized stays at scale while generating significant revenue. »
“Guest management has become the missing link in hotel technology,” said Noa Wolfson of Susquehanna Growth Equity. “Duve fills this gap with a unified approach that brings personalization, communication and operations together on a single platform. We believe the company is in a leadership position in this category globally.”
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Carole Roth, SVP Hotel and Guest Experience at Accor, said: “Partnering with Duve helps us improve the guest experience, making processes simpler for staff and more personalized for guests. This is an important step in our commitment to advancing hospitality.”
With its Series B funding, Duve plans to accelerate its international expansion by opening new offices in the UK, Germany, Singapore and an additional location in Asia. The company will also build new AI infrastructure specifically for hotels. Its growing network of connected AI agents will enable establishments to deliver richer customer experiences, automate more processes and increase revenue in a way that remains efficient and consistent with each brand.
Founded in 2015, Duve offers an all-in-one customer management platform that enables accommodation providers to deliver personalized and automated experiences throughout the customer journey. By replacing fragmented tools with a single connected solution, Duve helps properties improve efficiency, increase revenue and improve guest satisfaction.