Incident resolution startup Resolve AI reportedly valued at $1 billion in new funding round

Resolve AI Inc., a startup with a platform that helps businesses solve problems in their technology infrastructure, has reportedly raised $1 billion in funding.

TechCrunch Friday quoted Sources said the Series A investment had a “multi-tranche structure.” This means that some stocks were sold at a valuation of less than $1 billion. Lightspeed would have led the operation with the participation of several other investors.

The report does not name other participants in the round, but investments in startups often include contributions from recurring backers. Last year, Resolve AI raised $35 million in seed funding from Greylock, prominent artificial intelligence researcher Fei-Fei Li and Google DeepMind chief scientist Jeff Dean. The company’s two founders, Spiros Xanthos and Mayank Agarwal, also have solid credentials: they sold their previous startup to Splunk Inc. in 2019.

Resolve AI provides a platform that uses AI to help businesses resolve technical issues. It diagnoses malfunctions by analyzing the technical data that other systems in a company collect about them. Resolve AI ingests information from cybersecurity tools, public cloud platforms, project management tools like Jira, and other sources.

The platform transforms the raw data it collects into a knowledge graph. This is a diagram that shows which components make up a company’s infrastructure and how they interact with each other. According to Resolve AI, customers can customize how its platform uses the data it collects. For example, an engineer could instruct the AI ​​to only use telemetry from a specific repository when troubleshooting database crashes.

When Resolve AI identifies a problem, it generates several hypotheses about what could have gone wrong. It then launches AI agents to investigate these possibilities. If a website goes offline, one agent can determine whether the outage was caused by a distributed denial of service attack, while another examines the possibility of a faulty configuration change. When investigating the root cause of an incident, Resolve AI also collects other information. For example, it can review support tickets to determine the impact of an outage on customers.

Once Resolve AI completes the analysis, it generates an incident timeline that explains what went wrong and how. It also displays troubleshooting suggestions. If the platform determines that an outage was caused by an erroneous configuration change, it can generate a configuration script that can roll back the update.

The platform also lends itself to other tasks. According to the company, this can help engineering teams find opportunities to improve application performance and reduce infrastructure costs. Newly hired administrators can use the software to familiarize themselves with their company’s systems.

Resolve AI is one of several startups using AI to automate manual troubleshooting tasks. Its funding round comes a few months after a competitor, Wild Moose Inc., raised $7 million from a consortium including Y Combinator.

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