The discourse around artificial intelligence in the insurance sector often oscillates between utopian efficiency and existential fear regarding job replacement. However, for Christopher Frankland (pictured), founder of InsurTech360, the future of the sector is not defined by displacement, but by augmentation. As carriers and brokers overcome the practical hurdles of modernizing their stacks, the focus has shifted toward creating a “bionic” workforce: human experts supercharged by data, rather than replaced by algorithms.
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