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NEXUS CONNECT 2026 marks the start of the next phase of implementation – with more than 250 partners
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The NEXUS partnership program and the modular licensing model are essential elements of the NFON Next 2027 strategic program
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Hackathon Supports Launch of the Year with a Clear Focus on Enabling Partners for AI Portfolio Market Launch
MUNICH – January 29, 2026 (NEWMEDIAWIRE) – NFON AG, a leading European provider of integrated business communications focused on AI-enabled applications, has taken the next step in the implementation of its NFON Next 2027 strategic program. With the launch of its modular licensing model and NEXUS partner program, NFON is delivering on measures introduced in FY 2025 to further develop its product portfolio, simplify commercial implementation and strengthen customer enablement. partners. NEXUS CONNECT 2026 provides the central framework to enable and operationally implement these innovations with a strong partner ecosystem – represented by over 250 participating partners.
Andreas WesselmannCEO of NFON SAcomments: “NEXUS CONNECT 2026 marks a new important milestone for NFON and its partners. This event marks an innovation-driven transformation from traditional cloud telephony to AI-powered business communications.
Scaling AI-powered business communications
With NFON Next 2027, NFON pursues the goal of establishing itself as the leading provider of AI-based business communications in Europe. The transformation process combines technological and organizational development with commercial scaling. NFON has laid the foundations for this by expanding its AI portfolio (Nia, AI Essentials, Nia FrontDesk), integrating Botario and expanding its partnerships in a targeted manner.
With the modular licensing model and the NEXUS partnership program, NFON is refining the operational implementation axes of its strategy. The aim is to reduce portfolio complexity, standardize sales and cooperation models and create a consistent basis for collaboration with partners. The licensing model is based on packaged licenses for business telephony that reflect different user roles and usage scenarios and integrate both basic telephony functions and AI-based services such as AI Essentials. NEXUS combines partner roles and commission models into a single partner program and complements them with structured support offerings for sales, implementation and scaling. In this way, NFON creates the basis to systematically enable partners to realize and market scalable solutions.
“This is a key lever for bringing ready-to-use AI-based services to market,” notes Alexandre Wettjenexecutive vice president sales and marketing: “These new commercial structures offer our partners maximum transparency and flexibility while precisely reflecting customer needs. AI is not a complement but a natural part of our offering: clearly positioned, convincingly communicable and sustainably monetizable for our partners and NFON.”
AI as an innovative and integral part of the service portfolio
AI is firmly anchored in NFON’s product and technology roadmap: AI-based applications are an integral part of existing portfolio areas, drive their continued development and are the connecting element for a seamless customer experience. The service portfolio is structured around clearly defined product areas: business telephony, smart assistant and customer engagement.
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Professional telephony constitutes the stable technological and commercial basis. Continued expansion ensures that the growing integration requirements and use of AI-based applications are based on a reliable platform. One visible example is the deployment of AI features such as call transcription and call summaries on desk phones, enabling broad, device-independent use of AI-based productivity features for the first time.
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In the Smart assistant In the product portfolio area, NFON is driving the scaling of AI-driven automation. Standardized AI agents and tight integration with voice and chat channels enable rapid implementation and deep integration into the communications portfolio.
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THE Customer engagement This area meets increasing demands across the entire spectrum of customer interaction. AI capabilities support more efficient processes, improved accessibility, and multi-channel integration across the customer lifecycle.
The offering is complemented by integration solutions that enable connection to existing IT and process landscapes and support portfolio-wide use of AI-based functions in customer-specific ecosystems.
Partner empowerment as a key success factor
The successful implementation of the strategic direction of the NFON is closely linked to the systematic empowerment of partners. NEXUS CONNECT 2026 provides the operational framework for this, including integration and scaling across all areas of the portfolio. A previous hackathon made this ambition tangible: in an intensive hands-on format, more than 60 partners worked for a full day alongside NFON experts on real-world use cases – ranging from configuring AI-based functions to voice and chat automation to contact center scenarios. Accordingly, empowerment refers to co-creation with direct implementation, rather than training.
The close integration of technology, partners and organization is a key success factor for the next phase. NFON’s renewed certification as a Top Employer 2026 underlines the company’s commitment to combining high-performance and scalable structures with a strong corporate culture and high employee retention. It confirms that NFON has established the organizational foundations necessary to successfully deliver long-term transformation, growth and innovation.
Andreas Wesselmann summarizes: “Artificial intelligence is fundamentally changing business processes and models. NFON systematically integrates AI into its platform, products and business logic. However, success is not determined by technology alone, but by its joint market penetration with our partners. For NFON, 2026 will be characterized by the interplay of scaling, monetization and partner enablement.
Investor Relations Contact
NFON AG
Frédérique Thyssen
Vice President of Investor Relations and Sustainability
+49 89 45300-449
ir-info@nfon.com
Media contact
NFON AG
Thorsten Wehner
Vice President of Public Relations
+49 89 45300-121
thorsten.wehner@nfon.com
About NFON AG
NFON is a leading European provider of integrated business communications, focused on AI-driven applications. The company, listed on the Prime Standard segment of the Frankfurt Stock Exchange, has nine branches and works together with more than 3,000 partners. Every day, NFON supports around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and more flexible. NFON is active as a licensed telecommunications company in 15 European countries.
A long-term partner of small and medium-sized businesses, NFON combines technological innovation and user-friendly and effective business communication solutions. Through its AI-driven technologies and operational excellence, NFON enables businesses to harness the full potential that artificial intelligence offers – for optimized processes, more precise customer interactions and new growth opportunities.
With its core product, the Intelligent Cloud Communication Platform, NFON offers hassle-free voice calls, simple video conferencing, and seamless integration of CRM and collaboration tools for small and medium-sized businesses. All NFON cloud services are operated in certified data centers in Germany, with 100% of their energy needs covered by renewable sources.
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